Do I have to prove anything to invoke the guarantee?

No. If you're unhappy with the cleaning, that's enough. We don't require photos, written documentation, or specific complaints. Just contact us within 24 hours and tell us what didn't meet your expectations.

Will the same cleaner come back for the redo?

Usually yes, unless you'd prefer a different team. Having the original cleaner do the redo lets them see exactly what fell short, which makes future visits better. If you'd rather have a different team for the redo, just let us know.

What if the redo also goes wrong?

We issue a full refund of the original cleaning, no questions asked. The guarantee is a true 200% — first the redo, then the refund if the redo doesn't satisfy.

Does the guarantee apply to recurring memberships?

Yes. The 200% Happiness Guarantee applies to every visit on every service tier — Partial, Full, Full Premium, plus all one-time and specialty services. There's no different policy for recurring members.

Why 24 hours? What if I notice something later?

The 24-hour window is short on purpose — it lets us address the issue while the cleaning state of the home is still verifiable, and before normal daily use blurs what was cleaned vs not. After 24 hours we'll still try to help on a goodwill basis, but the formal guarantee no longer applies.

What Is a 200% Happiness Guarantee? Queen of Maids Explained | Queen of Maids

A 200% Happiness Guarantee is a two-step promise: if you're not satisfied with a cleaning, we send the team back to re-clean at no charge (that's the first 100%). If the re-clean still doesn't meet your expectations, we issue a full refund of that cleaning (that's the second 100%). The guarantee covers every Queen of Maids visit — recurring memberships, one-time deep cleans, move-in, move-out, and vacation rental turnovers — across all four metros we serve. To trigger it, contact us within 24 hours of your cleaning.

How the guarantee works in practice

When something doesn't meet expectations, the process is straightforward:

•Step 1: You contact us within 24 hours. Call, text, or email — whatever's fastest. The 24-hour window is important because it lets us schedule a same-week or next-day redo while the cleaning issue is still fresh.

•Step 2: We schedule a redo. Usually within 24–48 hours, depending on team availability. The redo is performed by the original cleaning team (so they see exactly what fell short and can address it) or by a different team if you'd prefer.

•Step 3: The redo happens at no cost to you. No additional charge, no rescheduling fee, no payment for the redo visit.

•Step 4: If the redo also doesn't meet expectations, we refund. Full refund of the original cleaning. No questions asked, no documentation required, no negotiating.

What triggers the guarantee

The guarantee covers any reasonable complaint about cleaning quality:

•Areas that weren't cleaned or were obviously skipped

•Surfaces that aren't actually clean (dust still visible, streaks on counters, smudges on mirrors)

•Bathrooms that weren't properly sanitized

•Floors that weren't fully vacuumed or mopped

•Anything from your saved preferences that wasn't followed

•Specific instructions you left that weren't carried out

We don't make you prove anything or document each item. If you're unhappy with the cleaning, that's enough — we trust you.

What the guarantee doesn't cover

A few things are outside the scope of the guarantee:

•Damage to property. That's covered separately by our general liability insurance, not the satisfaction guarantee. Report damage immediately and we'll handle it through insurance.

•Items broken or stolen. Covered by our bonding and liability insurance. Same process.

•Issues raised more than 24 hours after the cleaning. We need the short window to investigate and address the issue while it's fresh. After 24 hours, we'll still try to help, but the formal guarantee no longer applies.

•Tasks outside the booked scope. If you booked a Partial Clean but expected a Full Clean, that's a scoping issue, not a quality issue. We'll work with you on changing the booking.

Why it exists

Most cleaning service complaints come from the same underlying problem: the cleaner missed something the client cared about. Without a guarantee, the only options for a frustrated client are to live with it, complain in a review, or cancel service. None of those help the client get the home they wanted, and none of them help the cleaner improve. The guarantee creates a path back to a satisfactory outcome — and it pushes us to take quality issues seriously instead of dismissing them.

How often clients use it

The vast majority of cleanings end with no issues at all. When the guarantee is triggered, the redo almost always resolves the issue — full refunds under the guarantee are extremely rare. The most common reason for triggering it is a missed area or a specific preference that didn't get followed; these are usually easy to fix on a redo visit.

How to invoke it

Call or text your local Queen of Maids office:

•Phoenix: (480) 648-3441

•Salt Lake City: (385) 213-3150

•Las Vegas: (702) 553-3809

•Denver: (720) 807-3424

Or email contact@queenofmaids.com. Tell us what wasn't right and we'll schedule the redo, usually within 1–2 business days.

What Is a 200% Happiness Guarantee? Queen of Maids Explained

How the guarantee works in practice

What triggers the guarantee

What the guarantee doesn't cover

Why it exists

How often clients use it

How to invoke it

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